Shipping, Delivery & Returns

How long will it take for my order to ship?

Once you place your order, it typically takes about 1-2 business days to process and ship. Delivery times depend on the courier you selected at checkout and the destination of the order. Once your order has shipped, you'll receive all the tracking in

What should I do if my order has not arrived yet?

If you are experiencing a delay in receiving your order, please contact us for assistance. We will check the status of your order and provide you with updated tracking information. Occasionally, there may be backorders or shipping delays, but we will

How can I update my order with the correct shipping address?

If you have provided us with an incorrect shipping address for your order, please contact us immediately with the correct details. You can reach us at 1-888-998-2538 or by responding to any of our emails. We can only update your order with the new ad

What should I do if an item is missing from my order?

If you discover that an item is missing from your order, please contact us as soon as possible. We will verify the issue and ship the missing item to you promptly.

What is the returns policy for purchased items?

If you're not completely satisfied with your order, we're here to help! You can request a refund or exchange within 30 days, provided the items are unopened, unused, and in their original packaging. Please send us a photo of the unopened item to conf

How can I confirm that my returned item has been received by the store?

Thank you for reaching out to us to confirm the receipt of your returned item. Once your return is delivered back to us, as indicated by your tracking information, we will notify you to confirm its arrival. Should you have any further inquiries or ne

How can I return or exchange an item that I ordered incorrectly?

If the item you ordered is incorrect and unopened, you can return it for an exchange or refund. Please take a photo of the item to confirm that it is unopened and reach out to us. We will provide you with the necessary return instructions. Once we co

What is the return process of a massage chair?

All massage chairs are final sale.

Where are the products being shipped from?

All products are shipped from our facilities located in the Greater Toronto Area.

How long will it take to ship my order?

Shipping times will vary depending on which shipping method you have selected during checkout and on the courier. Shipping can take anywhere between 1-15 business days. Shipping for massage chairs varies greatly, please contact our team for more info

I would like to return an unopened product but there is no return slip, what should I do?

At this time we do not provide return slips. Please view our return policy for further information on how to return an item.

Do you ship internationally?

At this time we only ship within Canada!

What is the process for returning items and getting a refund?

If your return has been approved by our team, please follow the instructions provided in your email. Be sure to clearly write your RA# on the return parcel. Without an RA#, we will be unable to process your refund. Once your return arrives at our war