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Product Questions

If a one-night at-home sleep study with WATCHPAT One is disrupted, can it be retaken?

If your sleep during the study was disrupted, we apologize for the inconvenience but there is no way to reset the device, which means it cannot be redone immediately. Nevertheless, the device can determine 'wake' periods and exclude them from the stu

How do I set up and use the WATCHPAT ONE home sleep apnea test?

Installing the WatchPAT® ONETo install the WatchPAT® ONE app on your cell phone, just scan the barcode on the side of the box.  Or download the WatchPAT® ONE application to your mobile device (available on Apple App Store and Google Play Store). Step

Can I pre-order an item that is currently out of stock?

Yes, items that are expected to be back in stock soon may be available for preorder. This ensures that you can secure the item and have it shipped to you as soon as it becomes available. Please let us know if you'd like to proceed with a preorder, an

Do you offer repair services for medical equipment such as oxygen concentrators?

While we don't provide repair services for medical equipment, if your machine was purchased from our site and is still under warranty, we will arrange the repair service through the manufacturer.

Does your store offer trial periods for CPAP machines, and what is your return policy?

At this time, the only machine we offer a trial period is the the Dreamstation 2 Auto CPAP, where you can try the machine for a period between 60 to 120 nights. After the trial, you have the option to keep the machine or return it for a refund minus

What should I do if my heated hose is not functioning properly on my CPAP device?

If you're experiencing issues with your heated hose not functioning properly on your CPAP device, please contact our customer service team. Explain the issue in detail, such as whether the heat is not turning on or if there is an issue with connectiv

Which heated tubing should I use for my DreamStation 2 Auto CPAP Advanced?

Both the Heated 12mm Micro-Flexible Tubing and the Heated Tube for DreamStation CPAP Machines are compatible with the DreamStation 2 Auto CPAP Advanced machine. Should you have further questions or need additional assistance, please do not hesitate t

Do the Wisp and N20 CPAP masks use magnets?

Yes, both the Respironics Wisp Mask and the Resmed N20 mask contain magnets. These should only be of concern if you have an active medical implant that interacts with magnets, such as a pacemaker or any other objects with ferromagnetic materials. If

Can I directly bill insurance for a purchase, such as a battery for my CPAP machine?

While we cannot directly bill your insurance, we can provide you with an invoice once your order is placed that you can submit to your insurance company for possible reimbursement. If you have any other questions or need assistance with ordering, ple

Do you sell used or refurbished oxygen concentrators?

All machines sold on our site are brand new from the manufacturer as we do not refurbish any machines or accept returns on opened or used medical devices.

CPAP Machine Comparisson

Portable Oxygen Concentrator Comparison Chart

Inogen Rove 4Inogen One G5 Inogen Rove 6SimplyGo MiniSimplyGoDevilbiss iGo2Eclipse 5FreeStyle Comfort Model NumberIS-400NAIS-400-NA8IS-500-NA8IS-500-NA16IS-501-NA8IS-501-NA16111360111136021068987125D900-SEQAS200-3AS200-103Oxygen FlowPulse dose delive

What is the difference between CPAP, APAP and BiPap?

Simply put, CPAP machines work by delivering a single steady continuous pressure during both inhalation and exhalation while APAP machines will work to adjust the pressure while you sleep. BiPap refers to bi-level positive airway pressure meaning two

Do you recommend using heated humidification with the CPAP device?

Yes! We highly recommend using a CPAP device with heated humidification as without humidification, your airways are likely to become dehydrated due to the continuously airflow. Your sleep will be much more comfortable with heated humidification as it

What is the main difference between the SoClean and Lumin cleaner?

The SoClean uses ozone to sanitize while the Lumin uses a powerful UltraViolet-C light to disinfect your product. The SoClean must be purchased with an adapter to filter ozone through the CPAP machine and accessories can go into the chamber. The Lumi

Which mask would you recommend?

This is solely based on personal preference! We recommend Nasal and Nasal Pillows to encourage breathing through your the nose while you sleep. If you find you breathe through your mouth but want a Nasal/Nasal Pillow Mask – you can purchase a chin st

What mask size should I purchase? It’s my first time!

You want your mask to fits comfortably and that does not allow air to leak out. Sizing guides are available on the respective manufacturer’s websites. You can use these to measure the size of your nose to determine which style and sizes are most suit

My mask isn’t fitting properly, what can I do?

A number of factors could be affecting your mask fit. This could be due to incorrect mask size, mask type and/or improper fitting. It could also be that your mask is old and has stretched out meaning it’s time for a new one.

What is the difference between an oxygen concentrator and an oxygen tank?

The main difference between an oxygen concentrator and oxygen tank is that oxygen concentrators cannot run out of oxygen. Oxygen concentrators are machines that pull in the air around you and filter out the nitrogen. A thin tube runs from the device

Can I travel with my portable oxygen concentrator?

Yes, all portable oxygen concentrators are airline-approved as carry-on items. However, each airline has its own specific requirements for traveling with oxygen. Before your trip, we recommend checking the website of the airline you’ll be flying with

Are CPAP masks compatible across different brands of machines?

The connection between CPAP masks and standard size CPAP tubing is universally sized to ensure compatibility. Regardless of brand, any CPAP mask should connect with the tubing of your CPAP machine. If you having any issues connecting your mask with y

What is OPI and what is the difference between a machine with and without it?

OPI (Oxygen Percentage Indicator) is a feature found in some oxygen concentrators, like the Respironics Millennium M10. The key difference between OPI and non-OPI oxygen concentrators lies in the ability to monitor and display the oxygen concentratio

Do you offer Bongo RX starter packs or annual packages?

The Bongo Rx EPAP device that we carry on our site is the starter pack that includes all sizes. We do not carry the annual packs on our site at this time, but they are something we can special order for you. The annual packs have four devices of the

What is the Difference Between Stationary and Portable Oxygen Concentrators?

When considering supplemental oxygen, the choice between stationary and portable oxygen concentrators (POCs) is essential for meeting individual health and lifestyle needs. Pros:. Cons:. Pros:. Cons:. Choosing the right oxygen concentrator depends on

How long does it take to receive a report after doing a sleep test and how is it delivered?

After completing a sleep test, you should receive an email with the report within a fixed timeframe. If the report has not arrived within that period, please contact us to ensure prompt delivery to your email address. We strive to deliver reports as

Where can I find a replacement water chamber for my CPAP machine?

To find a replacement water chamber for your CPAP machine, please visit the CPAP accessories  section on our website. We have a variety of components available for different models. If you are looking for a chamber for one of the following machines,

Does the CPAP machine come with filters, and where can I find them?

Yes, all CPAP machines should come with the necessary filters. It is common for the filters to already be installed in the machine, or they might be in the packaging. Please check all compartments and the packaging carefully. If you are unable to loc

How can I return an opened or unopened CPAP hose and what are the conditions?

All unopened and unused medical devices, such as CPAP hoses, can be returned to our warehouse for a refund. Please contact our customer support team with your order number and a photo of the unopened item. We will then provide you with an RA number a

Can Inogen portable oxygen concentrators be used while sleeping?

Yes, Inogen portable oxygen concentrators are designed for continuous use, which means you can use them while sleeping. However, it is recommended to give the concentrator occasional breaks for battery recharging. For detailed usage instructions and

Are there available accessories such as a DC cable for a specific CPAP machine, and do you provide them?

We carry many different types of CPAP accessories here, however if there is an item you are looking for that we do not carry, reach out to our team and we will find out if it is something we can special order!

Is the described BongoRX item a starter kit with multiple size options?

Yes, the BongoRX listing online refers to the starter kit which includes the Fit Pack. The Fit Pack comes with four different sizes so that users can select the best fit for them. It's an excellent choice for those needing an EPAP device occasionally

Do I need a prescription to order an oxygen concentrator?

No, you do not need a prescription to order an Oxygen Concentrator from our shop, but it is highly recommended to have one. It's important to ensure that the equipment meets your specific medical requirements. Our customer service team can provide mo

When to change your CPAP Supplies

Which masks are compatable with the Resmed Airmini?

The ResMed AirMini is compatible with select ResMed masks only, and requires special connectors or tubing to work properly. Compatible Masks with the AirMini:. ResMed AirFit P10 for AirMini. Requires: AirMini-specific version of the P10 (not the stan