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If you discover that an item is missing from your order, please contact us as soon as possible with your order number and the item that is missing. We will verify the issue and ship the missing item to you promptly.
If your order was mistakenly fulfilled with only one mask instead of the quantity ordered, please contact us with details of your order. We will promptly send out the missing mask and provide you with a tracking number via email. We apologize for any
When you receive a device from us and require a device-specific code such as a PIN, please check your packing slip as it may be included there. If the code is not present or you are having trouble finding it, do not hesitate to contact us directly.
We are very sorry to hear your item may be defective and we are more than happy to help sort this out for you as soon as possible. Please contact [email protected] our customer service team by providing us with the serial number which usuall
If your CPAP machine is making noise in the blower area and is under warranty, please contact our customer service to report the problem. We will provide you with a waybill and a return slip with a specific reference number. Make sure to mark the pro
If you receive a defective unit or notice that parts are missing from your order, please contact us immediately with a detailed description of the issue. For defective units, we may ask for photos to be sent to us to arrange for a replacement. In the
If your credit card is declined, don’t worry—this can happen for a variety of reasons. Start by double-checking the card details you entered, including the card number, expiration date, security code (CVV), and billing address. Even a small typo can
If you want to know the status of your medical device repair, please contact our customer service. We will follow up with the repair facility on your behalf. Once we receive information about the expected completion time, we will update you. After yo