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Order Queries

How can I request an invoice for my order?

Requesting an invoice for your order is a simple process. If you need an invoice for any reason, such as for insurance claims or personal records, please email our customer support team with your order number and details. Upon receiving your email, w

How can I get quotes for medical equipment for institutional use?

If you are an institutional buyer in need of medical equipment quotes, simply contact us with details such as the specific products you're interested in, their quantities, and we will provide you with the requested quote.

Will I be able to receive a PDF quote for an item and is your website an eligible medical supplier for extended health insurance?

Yes, we are an eligible supplier for CPAP machines and supplies. Many of our customers request invoices to submit to insurance for refunds. If you require a quote on any products to submit to your insurance for pre authorization, please provide speci

How can I cancel my order?

If you would like to cancel your order please contact [email protected] our customer service team as soon as possible and we will assist you where feasible. Please note that if your order has been shipped we will be unable to cancel it.

How can I update my shipping address after placing an order?

To update or correct your shipping address after an order has been placed, please contact us promptly with the new address details. We will make the necessary changes to ensure that your order is delivered to the correct address. Once your order has

What is the process for ordering items that require pre-approval from a health insurance provider?

If you require pre-approval from a health insurance provider, simply email us requesting a quote for the products you're interested in and your shipping location. We'll provide you with a PDF quote that you can submit to your insurance company for pr

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. If you’re having trouble entering your promo code, please try clearing

What is the shipping cost for massage chairs/ottoman?

We offer free shipping on our ottoman and curb side delivery for our massage chairs is $50.00. White glove delivery ranges between $200.00 - $500.00 depending on the chair. You can view these options while browsing our selection and during the checko

Can I place an order over the phone?

For security and payment protection purposes your order must be placed online via SleepEh.ca. If you require any assistance in placing your order please contact us [email protected] and a member of our team will be more than happy to assist!

Can I make changes to my order once it has been placed?

At this time, items can be added, removed, or substituted only if your order has not yet been shipped. Please contact our customer service team at [email protected] with your order number and details of the changes you'd like to make, and we

When will my payment be processed?

Your payment will be processed once your order is successfully placed.

I’ve placed my order but haven’t received my confirmation email.

Order confirmation emails are sent immediately after the transaction has been processed and may take a minute or two to show up in your inbox. These emails can sometimes end up in your junk folder and/or flagged as spam. Please check these folders an

How can I cancel my order?

If you would like to cancel your order please contact [email protected] our customer service team as soon as possible and we will assist you where feasible. Please note that if your order has been shipped we will be unable to cancel it.

What if I forgot to apply a discount code to my order?

If you did not apply a discount code at the time of purchase please reach out to our team as we will do our best to assist.

What is the policy on discount codes and when can I use them?

Discount codes are a great way to save money on your purchases, but they often come with certain restrictions. For instance, a discount code may only apply to regularly priced items and may not be valid for sale items. Before completing a purchase, e