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If you discover that an item is missing from your order, please contact us as soon as possible. We will verify the issue and ship the missing item to you promptly.

What should I do if an item is missing from my order?

Shipping, Delivery & Returns

Can I pre-order an item that is currently out of stock?

Do you offer repair services for medical equipment such as oxygen concentrators?

Does your store offer trial periods for CPAP machines, and what is your return policy?

What should I do if my heated hose is not functioning properly on my CPAP device?

Which heated tubing should I use for my DreamStation 2 Auto CPAP Advanced?

Do the Wisp and N20 CPAP masks use magnets?

Can I directly bill insurance for a purchase, such as a battery for my CPAP machine?

Do you sell used or refurbished oxygen concentrators?

CPAP Machine Comparisson

Portable Oxygen Concentrator Comparison Chart

What is the difference between CPAP, APAP and BiPap?

Do you recommend using heated humidification with the CPAP device?

What is the main difference between the SoClean and Lumin cleaner?

Which mask would you recommend?

What mask size should I purchase? It’s my first time!

My mask isn’t fitting properly, what can I do?

What is the difference between an oxygen concentrator and an oxygen tank?

Can I travel with my portable oxygen concentrator?

Are CPAP masks compatible across different brands of machines?

What is OPI and what is the difference between a machine with and without it?

Do you offer Bongo RX starter packs or annual packages?

What is the Difference Between Stationary and Portable Oxygen Concentrators?

How long does it take to receive a report after doing a sleep test and how is it delivered?

Where can I find a replacement water chamber for my CPAP machine?

Does the CPAP machine come with filters, and where can I find them?

How can I return an opened or unopened CPAP hose and what are the conditions?

Can Inogen portable oxygen concentrators be used while sleeping?

Are there available accessories such as a DC cable for a specific CPAP machine, and do you provide them?

Is the described BongoRX item a starter kit with multiple size options?

Do I need a prescription to order an oxygen concentrator?

When to change your CPAP Supplies

Which masks are compatable with the Resmed Airmini?

Product Questions

How long will it take for my order to ship?

What should I do if my order has not arrived yet?

How can I update my order with the correct shipping address?

What is the returns policy for purchased items?

How can I confirm that my returned item has been received by the store?

How can I return or exchange an item that I ordered incorrectly?

What is the return process of a massage chair?

Where are the products being shipped from?

How long will it take to ship my order?

I would like to return an unopened product but there is no return slip, what should I do?

Do you ship internationally?

What is the process for returning items and getting a refund?

Canada Post Labour Disruption

How do I unsubscribe from your email list?

How can I donate a no longer needed home CPAP machine?

Can my purchase be charged directly to my insurance?

How do I get a receipt for my order for insurance purposes?

How do I know if promotional emails from the company are legitimate?

In case of account access issues, such as password reset, what steps should I take?

Do you offer an in-person shopping experience or any showrooms?

What should I do if I find issues with your website or system?

If I buy a medical device from your shop, where will it be serviced?

Do you offer a Buy Back Program for medical equipment like oxygen concentrators?

Can I get a quote for a concentrator shipment to a specific address?

Are you a Canadian company?

I am having trouble finding the item I am looking for, can you help?

What currency are your prices listed in?

I purchased an item and would like the Vendor information and a signature. Can I request this from SleepEh.ca?

What payment methods do you accept?

Will my insurance cover online CPAP/Oxygen purchases?

What about coverage by Provincial Health Care Programs?

Do I need to pay tax on products purchased from SleeEh.ca?

What is the warranty on your product?

Why is ResMed pricing hidden?

Can I get a quote for an oxygen therapy device to submit to my insurance?

Are the prices listed on the website in Canadian dollars?

Welcome Discount

Black Friday Savings

30 Day Quote Guarantee

How long does it take for a refund to process?

General

How can I request an invoice for my order?

How can I get quotes for medical equipment for institutional use?

Will I be able to receive a PDF quote for an item and is your website an eligible medical supplier for extended health insurance?

How can I cancel my order?

How can I update my shipping address after placing an order?

What is the process for ordering items that require pre-approval from a health insurance provider?

How do I apply promo/discount codes?

What is the shipping cost for massage chairs/ottoman?

Can I place an order over the phone?

Can I make changes to my order once it has been placed?

When will my payment be processed?

I’ve placed my order but haven’t received my confirmation email.

What if I forgot to apply a discount code to my order?

What is the policy on discount codes and when can I use them?

Order Queries

What should I do if I received only one mask but ordered two?

What should I do if I received a device and don't know my code?

My item is defective what should I do?

How do I return a CPAP machine under warranty for noise issues in the blower area?

What should I do if I receive a defective unit or missing parts in my order?

My credit card declined, what do I do?

How can I find out the status of my medical device repair?

Order Issues

Is ClubEh really free to join?

Do I need to sign up if I have a registered account with SleepEh.ca

How do I receive the free shipping?

How do I receive the 5% off regular priced items?

Why should I join ClubEh?

What happens if I return an item purchased with ClubEh benefits?

How long does my ClubEh membership last?

Can my reward points expire?

How do I receive the reward for reaching a different reward status (Silver, Gold, Platinum)

What are the ClubEh Benefits?

ClubEh Reward Program

How to redeem your points!

ClubEh

What Is Sleep Apnea?

CPAP Coverage By Provincial Healthcare

CPAP Insurance Coverage For Online Purchases

The Benefits Of Doing An At Home Sleep Apnea Test With WatchPAT One

The Benefits Of Light Therapy

How Does Seasonal Affective Disorder (SAD) Affect Sleep

Benefits of Using an Air Purifier

What Causes Snoring

Does Sleep Change As We Age?

What is Masimo SafetyNet Alert

What Are The Symptoms Of An Opioid Overdose

Who Is At Risk For An Opioid Overdose

Using an Automated External Defibrillator (AED) in the Home

Who Can Benefit From Using A Massage Chair

Do Massage Chairs Help Ease Back Pain?

ClubEh & Loyalty Program

Benefits of Red Light Therapy

Exploring Different Types of Sleep Apnea Machines: CPAP, APAP, and Bi-Level

How To Choose A Perfect Fit Sleep Apnea Mask

How Often Should You Be Replacing Your CPAP Mask

Alternative Solutions for CPAP Therapy

Travelling With Your CPAP Machine

Top 3 CPAP Machines On The Market

Do I Need A CPAP Machine With A Humidifer?

How Do I Know When It's Time To Change My Mask?

CPAP Articles

Who Needs Oxygen Therapy

What Is An Oximeter

Oxygen Articles

Disadvantages Of Sleeping Without A Pillow

A Guide to Tempur-Pedic Pillows

Weighted Blankets And Sleep

What Are The Benefits Of Silk Pillowcases

Is Sleeping on Your Stomach Bad for You?

What Causes Sleepwalking?

Sleep Articles

Resource Articles

Welcome to SleepEh!

DreamStation 2 Full Overview

ClubEh: Exclusive Sleep Benefits & Savings Explained

Return & Exchange Process Made Simple | Step-by-Step Guide

Transcend Micro: The Smallest CPAP for Ultimate Travel Freedom!

AirSense 10 & 11 Overview: Everything You Need to Know!

Video Resources

WatchPat Flow

If a one-night at-home sleep study with WATCHPAT One is disrupted, can it be retaken?

Is the WatchPAT One Home Sleep Apnea Test interpreted by a doctor?

What happens if sleep apnea is detected in my WatchPAT ONE Study?

Is the WatchPAT ONE test reusable?

How do I dispose of my WatchPAT ONE device after completing the sleep study?

How long does it take to get WatchPAT ONE results?

Do I need a prescription to use the WatchPAT ONE test?

What if I have trouble using the WatchPAT ONE device?

Can I take the WatchPAT ONE test more than once if I’m not sure about the results?

WatchPAT ONE At Home Sleep Apnea Test

What should I do if an item is missing from my order?Updated a year ago